FAQs
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Where are you located?
We're located at 1804 South Pearl Street in Denver's Platt Park neighborhood, near the corner of South Pearl Street and East Colorado Avenue.
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Where should I park?
There is a parking lot directly in front of our building with a dedicated parking spot for Neighborhood Wax.
There are additional spaces available for clients, so long as they are not marked for neighboring businesses.
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Do you accept walk-ins?
Yes! While we recommend booking ahead to guarantee your preferred appointment time, we're happy to accommodate walk-ins whenever availability allows.
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What forms of payment do you accept?
We accept all major credit cards and cash. If paying with cash, please bring exact change, as we don't keep cash on hand
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How early should I arrive?
We recommend arriving a few minutes early to enjoy a glass of champagne or Diet Coke, complete your consultation form, and use the restroom if needed.
If you arrive while we are working with a client, make yourself comfortable and we will be with you soon!
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Can I bring my child?
Kids are welcome in the studio as long as they can be closely supervised throughout your visit. We prefer that children stay out of the treatment room unless they are safely secured in a stroller or carrier.
For everyone’s safety, children may not sit or lie on the treatment table or be left unattended in the lobby.
Thanks for helping us keep the studio safe, comfortable, and relaxing for everyone!
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Can I bring someone into the treatment room?
With the exception of our policy regarding young children we kindly ask that only the guest receiving the service be present in the treatment room in order to maintain a safe, sanitary, and comfortable environment,
Friends, partners, and family members are welcome to wait in our lobby during your appointment. This policy helps us uphold our sanitation and safety standards while ensuring every guest enjoys a private, relaxing, and distraction-free experience.
Thank you for understanding!
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What's your cancellation policy?
In the event that you do have to cancel a set appointment, we ask you to let us know at least 24 hours in advance. Appointments can be canceled or rescheduled online, ahead of the 24-hour mark.
Click here for more information on our cancellation and late arrival policy.
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Do you sell gift cards?
Yes! Physical gift certificates can be purchased in person at the studio and e-gift cards can be purchased via our website.
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How do I choose a waxer?
You really can't go wrong! All of our licensed estheticians are experienced, highly trained, and committed to making your waxing experience as comfortable as possible.
Each brings their own personality and approach to the treatment room, but you can expect the same high-quality service and attention to detail no matter who you book with.
We encourage you to visit our Meet the Team page to get to know us a little better, or simply choose the waxer whose availability works best for your schedule!
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Do you offer Brazilian waxing to men?
No, we do not offer men’s intimate waxing services.
We do offer men’s facial and body waxing.
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How do I contact you if you're with a client?
Neighborhood Wax is a receptionist-free studio, which means we're often busy taking care of our guests! While we answer the phone whenever possible, we may be in the treatment room when you call.
If we miss you, please leave a voicemail or send us a text. Our team checks messages regularly and will get back to you as soon as possible.
Whether you have a question about our services or need to let us know you're running late, texting is always a great way to reach us!