At Neighborhood Wax, we value your time, and your appointments are just as important to us as they are to you. We work hard to stay on schedule, respect every guest's time, and avoid unnecessary delays or cancellations. Our policies help us provide the best possible experience for everyone who visits our studio.

Neighborhood Wax is a receptionist-free studio, so we're not always able to answer the phone while caring for our guests. If you need to let us know you're running late or need to make a change to your appointment, please leave a voicemail or send us a text. A team member will get back to you as soon as possible. You're also welcome to email us, although phone calls and texts typically receive a quicker response.

Cancellation Policy

If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours' notice. Appointments can be canceled or rescheduled online up to 24 hours before your scheduled service.

Late Cancellation & Rescheduling Policy

We understand that life happens, sometimes without much notice. If you need to cancel or reschedule less than 24 hours before your appointment, please call or text us directly. A fee equal to 50% of the total cost of services booked will apply.

Late Arrivals

While we do our best to accommodate late arrivals, it isn't always possible. If you arrive more than 5 minutes late, we may need to adjust your service or reschedule your appointment to avoid delays for other guests. Late arrivals are subject to a 50% cancellation fee if we're unable to accommodate your appointment.

If you're running late, please call or text us as soon as possible so we can determine whether adjustments are needed before you arrive.

Missed Appointments

If you miss your appointment without canceling online or contacting Neighborhood Wax, it will be considered a missed appointment. A fee equal to 100% of the total cost of services booked will be charged. Guests who miss an appointment may also be required to prepay for their next service.

Card on File Requirements

A valid credit or debit card is required to reserve your appointment at Neighborhood Wax. Your card is securely kept on file, but you won't be charged at the time of booking.

Payment is collected at the time of your service, and you're welcome to use a different payment method at checkout. Please note that cancellation or no-show fees may be charged to the card on file in accordance with our booking policies.