The team at Neighborhood Wax truly values the time of each and every client and your appointments are very important to us. We run on a tight schedule and work our very hardest to make sure we are respectful of our guests’ time and not running behind or canceling appointments without cause. Our policies are designed to make sure that we can provide them with the highest quality service to each and every guest we see.

Neighborhood Wax is a receptionist free studio and we answer the phone as often as we can. If you need to update us about the status of your arrival, please make sure you leave a voicemail or send a text and someone will get back to you as soon as possible. You can also send us an email, however we respond quicker via phone call or text.

cancellation policy

In the event that you do have to cancel a set appointment, we ask you to let us know at least 24 hours in advance. Appointments can be canceled or rescheduled online, ahead of the 24 hour mark.

late cancellation & reschedule policy

We understand that life happens and not always with enough notice. In the event that you do need to cancel less than 24 hours in advance, you will need to call or send us a text to let us know you are not coming, and a 50% fee (of the total amount of services booked) will be charged.

late arrivals

While our team will do everything in our power to accommodate late arrivals, there are times when it is simply not possible. If you arrive more than 5 minutes late to your appointment, please understand that adjustments might have to be made to your service and that your waxing specialist might be forced to reschedule your wax to a different time, in order to ensure we do not run late for other guests. Late arrivals are subject to the 50% cancellation fee.

If you find that you are running late, please make sure to let us know so that, if necessary, we can rearrange your appointment before your arrival.

missed appointments

Missing your appointment without canceling online or contacting Neighborhood Wax is considered a ‘missed appointment’ and will be charged 100% of the total services booked and are subject to prepayment for the next service.